Introduction
We value the independent sellers who contribute to our platform and strive to maintain a fair and transparent environment for all participants. Please review the following rules governing seller accounts and understand the circumstances under which your account may be suspended.
1. Compliance with Marketplace Policies
– Sellers must adhere to all policies, guidelines, and terms set forth by our marketplace, including but not limited to seller terms, product listing guidelines, and community standards.
– Failure to comply with marketplace policies may result in account suspension.
2. Violation of Laws and Regulations
– Sellers are required to conduct their business activities in compliance with all applicable laws, regulations, and industry standards.
– Any illegal or fraudulent activities, including but not limited to fraud, copyright infringement, or the sale of prohibited items, may result in immediate account suspension.
3. Misrepresentation or False Information
– Sellers must provide accurate and truthful information when creating their seller accounts and product listings.
– Any misrepresentation or provision of false information, including fake reviews or misleading product descriptions, may result in account suspension.
4. Poor Customer Service or Performance
– Sellers are expected to provide excellent customer service and fulfill orders in a timely and professional manner.
– Chronic issues with order fulfillment, poor communication with buyers, or excessive negative feedback may lead to account suspension.
5. Intellectual Property Violations & copyright
– Sellers must respect the intellectual property rights of others and ensure that their product listings do not infringe upon any copyrights, trademarks, or patents.
– Any reports of intellectual property violations may result in account suspension pending investigation.
6. Payment Disputes and Chargebacks
– Sellers must resolve payment disputes and chargebacks in accordance with marketplace policies and applicable laws.
– Repeated instances of unresolved payment disputes or chargebacks may result in account suspension.
7. Termination of Seller Account
– We reserve the right to suspend or terminate seller accounts at our discretion, based on the severity of the violation, potential harm to buyers or the marketplace, or repeated violations of marketplace policies.
– Suspended accounts may be reinstated following a review of the circumstances and implementation of corrective actions, if appropriate.
8. Contact Information
If you have any questions or concerns about these seller rules or your seller account status, please contact our seller support team for assistance at support@glorymuslim.com
Thank you for your cooperation in maintaining a high quality, safe and reputable marketplace environment for all participants.